Terms and Conditions

Terms and Conditions of the Online Store ZPLECIONA

General Provisions and Contact Information

These Terms and Conditions (hereinafter referred to as the “Terms”) define the rules and conditions for using the online store ZPLECIONA, operating at the web address https://zpleciona.com.pl.

The owner of the Store is Marta Zielińska, conducting unregistered business, with a registered office at: ul. Polanka 2/212, 61-131 Poznań (hereinafter referred to as the “Seller”).

The Seller's contact details are as follows:

• Mailing address: ul. Polanka 2/212, 61-131 Poznań
• Email address: zpleciona@gmail.com
• Phone number: +48 516 089 981 (Customer service hours can be found in the "Contact" section).

The designated contact point for communication with the authorities of EU member states, the European Commission, and the Digital Services Council: zpleciona@gmail.com. Communication may be conducted in Polish.

Technical Requirements

To use the Store, the following are required:

• A computer or other device with a web browser;
• Internet access;
• An active email address.

Personal Data

The administrator of the personal data of the Store’s customers is the Seller.
All information regarding the processing of personal data of customers and other users of the Store’s website can be found in the Privacy Policy.

Conclusion of Sales Contracts and Customer Accounts

The Store allows for the purchase of goods (hereinafter referred to as "Goods") and digital content or digital services delivered online (hereinafter referred to as "Digital Products"), displayed on the Store’s website, in two modes:

1. Without registration
2. With the creation of an account in the Store

In both cases, to place an order, customers must select Goods and/or Digital Products in the Store, add them to the “Cart” using the appropriate button, and proceed with the order process by selecting the appropriate options (delivery method and payment method).

Information about products in the Store, including descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Polish Civil Code, under the conditions outlined in these Terms.

To place an order, it is necessary to complete all the required fields in the order form with the information needed to perform the contract and, if requested by the customer, provide data to generate a VAT invoice.

If the customer decides to create an account in the Store (hereinafter referred to as the "Account"), registration is a one-time process. The customer’s email address and the password selected during registration are used for subsequent logins. Details regarding the provision of the digital service of maintaining an Account by the Seller are available below in the Account Terms and Conditions.

After logging into the Account, the customer has access to their order history, and for future orders, they do not need to fill out their personal data again in the order form.

The customer may resign from maintaining an Account at any time, free of charge. To do so, the customer must send a resignation request to the email address: zpleciona@gmail.com.

Order Confirmation and Agreement Conclusion

By confirming an order with the "Buy and Pay" button (or another button with an equivalent meaning), the customer:

1. Submits an offer to the Seller to purchase Goods and/or Digital Products in accordance with the options selected in the order and in compliance with these Terms.
2. Accepts the obligation to pay the price of the Goods and/or Digital Products and the delivery costs.

A sales contract and/or a contract for the supply of digital content or a digital service (hereinafter referred to as the "Agreement") is concluded when the Seller accepts the order for processing (acceptance of the customer's offer), as communicated by an email confirmation of the order’s acceptance.

If it is not possible to fulfill an order for Goods (in whole or in part), the Seller will inform the customer. In such cases, no Agreement is concluded. The Seller may propose alternative solutions, such as partial fulfillment of the order or waiting for inventory restocking.

If the order was prepaid and cannot be fulfilled, the Seller will immediately refund the customer for the payment made (corresponding to the canceled portion of the order).

The Seller provides the customer with a confirmation of the Agreement on a durable medium no later than at the time of delivering the Goods or Digital Product.

The Store is not responsible for non-delivery or delays caused by incomplete or incorrect address information provided by the customer or the lack of other data necessary to process the order.

The Seller reserves the right to suspend order processing if the customer provides false information or if there are justified doubts about its accuracy. If possible, the Seller will attempt to contact the customer to verify the provided information.

Prices and Payment Methods

The prices of Goods and/or Digital Products are presented in Polish zloty (PLN) and include VAT (gross prices).

The cost of Goods delivery is shown separately in the Store's cart, depending on the delivery method chosen by the customer. Digital Products are delivered electronically at no additional cost.

The available payment methods are described during the ordering process (in the cart).

• The Store offers the following payment methods:

  1. Traditional bank transfer to the Seller's bank account:
     • Recipient Name: Marta Zielińska
     • Account Number: 79 1050 1461 1000 0097 4308 0278
     • Transfer Title: order number
       The order will be processed after the payment is credited to the Seller's account.
• Cash or card payment for personal collection at the Store's physical location.

Delivery of Goods

The delivery of Goods is carried out according to the customer’s choice:

• To InPost parcel lockers
• Personal collection

The customer may also collect orders:

• In person at the Seller's headquarters.

Except for Goods collected personally by the customer, the order is considered fulfilled when the parcel is handed over to the carrier for delivery. The exact delivery time is determined by the carrier.

The Goods are shipped by the Seller within 60 days, unless otherwise specified in the product description during the order placement. Detailed fulfillment times are provided on the Store's website under the "Order Fulfillment Time" section.

The Seller primarily processes orders within the territory of the Republic of Poland, with shipping costs covered as indicated in the "Delivery Time and Costs" section of the Store’s website. International shipping is possible upon agreement and with individually calculated costs.

Delivery of Digital Products

The fulfillment of a Digital Product delivery agreement occurs immediately (unless otherwise stated in the agreement) via electronic means by sending the customer an email with information enabling access to the purchased product (e.g., download instructions or login details for an account).

Access to certain Digital Products may require the creation of an account on a dedicated platform used for providing digital content. Such an account is created free of charge for the customer. The technical requirements for accessing such an account are the same as the requirements for using the Store.

The duration of access to a Digital Product (e.g., one year) is always specified in the product description during the purchase process.

If access to the Digital Product is provided through a special platform, the customer is obligated to use the platform lawfully, particularly by refraining from uploading illegal content.

The customer must respect the copyright held by the Seller and/or another author of the delivered Digital Products. Unless otherwise stated by the Seller, the customer is authorized to use the purchased Digital Products solely for personal purposes and in accordance with their intended use as specified in the agreement. The customer is not authorized to distribute the purchased digital content without the Seller’s consent.

The Seller is not obligated to provide updates to Digital Products unless otherwise stated in the product description or in the Seller’s declarations available at the time of purchase.

Order Withdrawal

A customer who is a consumer or a privileged entrepreneur under Article 7aa of the Consumer Rights Act has the statutory right to withdraw from the purchase agreement of Goods within 14 days of receiving the Goods without providing any reason, subject to exceptions listed below.

A customer who is a consumer or a privileged entrepreneur also has the right to withdraw from an agreement for the supply of Digital Products within 14 days of its conclusion unless the following conditions are met:

1. The Seller has fully performed the service or has started delivering the Digital Product with the customer’s explicit and prior consent.
2. Before the service began, the customer was informed that they would lose the right to withdraw after the service was fulfilled.
3. The Seller has provided the customer, on a durable medium, with confirmation of the agreement and the information regarding their consent and the resulting loss of the withdrawal right.

To meet the withdrawal deadline, the customer must submit a withdrawal statement:

• Electronically to the address: zpleciona@gmail.com, or
• In writing to the address: ul. Polanka 2/212, 61-131 Poznań.

The withdrawal statement can be made using the template available here, although this is not mandatory. The Seller will promptly confirm receipt of the withdrawal statement via email.

The customer must return the Goods at their own expense within 14 days of submitting the withdrawal statement to the following address: ul. Polanka 2/212, 61-131 Poznań.

The Seller will promptly, and no later than within 14 days of receiving the withdrawal statement, refund:

1. The price of the Goods and/or Digital Products.
2. The initial delivery costs (based on the least expensive standard delivery option offered by the Store).

For Goods, the Seller may withhold the refund until the Goods are received back or until the customer provides proof of their return.

Refunds will be made using the same payment method used by the customer unless explicitly agreed otherwise.

The customer is responsible for any reduction in the value of the returned Goods if they have been used beyond what is necessary to determine their nature, characteristics, or functionality.

Exceptions to the Right of Withdrawal

The right to withdraw from the agreement does not apply to Goods:

• Made to the customer’s specifications or clearly personalized.
• That are perishable or have a short expiration date.
• Delivered in sealed packaging, if unsealed after delivery and unsuitable for return due to health or hygiene reasons.
• Audio or visual recordings, or computer software, delivered in sealed packaging if the seal is broken after delivery.
• That are inseparably combined with other items after delivery.
• Newspapers, periodicals, or magazines, except for subscription contracts.
• Whose price depends on financial market fluctuations beyond the Seller’s control.
• Alcoholic beverages, whose price was agreed upon when the sales contract was concluded, but whose delivery can only occur after 30 days and whose value depends on market fluctuations beyond the Seller’s control.

Complaints

The Seller is obligated to deliver Goods and/or Digital Products that conform to the Agreement.

For consumers and privileged entrepreneurs, the Seller is liable for the conformity of Goods and/or Digital Products under the provisions of the Consumer Rights Act. For other customers, liability is based on the Civil Code.

Complaints may be submitted:

• Electronically to the email address: zpleciona@gmail.com
• In writing to the address: ul. Polanka 2/212, 61-131 Poznań

The Seller will respond to the complaint in the same format in which it was submitted (email or written) within 14 days of receipt.

If dissatisfied with the resolution of the complaint, consumers and privileged entrepreneurs may use alternative dispute resolution methods, such as:

• Mediation by a provincial trade inspection authority.
• Assistance from a consumer ombudsman or social organizations that protect consumer rights.
• Using the ODR (Online Dispute Resolution) platform to resolve disputes arising from online agreements (ODRplatform link).

Product Reviews

Customers can submit reviews of products (hereinafter referred to as "Reviews").
Reviews must:

1. Be lawful.
2. Adhere to good morals, avoiding offensive, pornographic, or hateful content.
3. Respect the rights of others, including intellectual property rights and privacy.

The Seller reserves the right to moderate Reviews and may remove or block those violating these Terms.

Final Provisions

Agreements concluded in the Store are governed by Polish law and are made in the Polish language.

The Seller may amend these Terms, which will apply to orders placed after the new version is published. Customers will be notified of any changes to ongoing agreements.

These Terms are effective as of January 22, 2025.

Account Terms and Conditions in the ZPLECIONA Store

General Provisions and Contact Information

These account terms and conditions (hereinafter referred to as the "Account Terms") define the rules for using a customer account (hereinafter referred to as the "Account") in the ZPLECIONA online store (hereinafter referred to as the "Store").

The Account Terms constitute the terms of an electronic service as defined by the Polish Act on Providing Services by Electronic Means. The Account service is an additional and auxiliary feature of the Seller’s primary activity, which is offering customers the ability to purchase Goods and/or Digital Products. The Account service is provided free of charge.

The Account Terms complement the Store's Terms and Conditions. For matters not regulated by the Account Terms, the provisions of the Store's Terms apply.

The Seller's contact details for matters related to the Account service are the same as for the Store:

• Mailing address: ul. Polanka 2/212, 61-131 Poznań
• Email address: zpleciona@gmail.com
• Phone number: +48 516 089 981

Technical Requirements and Features of the Account Service

The technical requirements for using the Account service are the same as those for using the Store, as specified in Section II.1 of the Store's Terms and Conditions.

By using the Account, a Store customer can:

1. Save and store their personal data (including delivery addresses) within their Account, facilitating future purchases without the need to re-enter data.
2. View the history of their orders.
3. Check the status of their orders.

Conclusion of the Account Service Agreement, Withdrawal, and Termination

Creating an Account by the customer is equivalent to entering into an agreement for the provision of the electronic Account service for an indefinite period.

The customer may terminate the Account service agreement at any time without providing a reason. To do so, the customer must contact the Seller electronically at zpleciona@gmail.com.

The customer also has a statutory right to withdraw from the agreement for the Account service within 14 days of its conclusion.

Complaints

For consumers and privileged entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement, as per the Consumer Rights Act. For other customers, liability is based on the Civil Code.

Complaints regarding the Account service may be submitted in accordance with the procedure specified in Sections X.3-5 of the Store’s Terms and Conditions.

If dissatisfied with the Seller's resolution of a complaint, alternative dispute resolution methods, as described in Sections X.6-7 of the Store's Terms and Conditions, may be used.

Personal Data

Full information on the processing of personal data of Store customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.

Amendments to the Account Terms

The Seller may amend these Account Terms under the rules specified in Section XII.3 of the Store’s Terms and Conditions. If the customer does not accept the new Account Terms, they may terminate the Account service agreement by contacting the Seller electronically. A 14-day notice period will apply.